No matter how skilful a pilot you are, every now and then you might end up at a point where you need the assistance of other experienced space aces. If you can’t play Galaxy on Fire 2™ on your device, don’t know how to finish your current mission or have no idea how to port your save games from your old iPod touch to your brand new Mac, our support team will give their best to help you out ASAP.
If you have a problem with the game, which has not yet been answered in the FAQ section, send us a ticket and we’ll get back to you as soon as we can.
Here you find a list of the most common questions in regards to Galaxy on Fire 2™. Before you send us a support ticket, please take a look into the FAQ list and see if your problem has already been dealt with in the past.
I found an error on the website! How can I report it?
If you have found a typo on our website or a link that does not work properly, feel free to log in to our forum any time and report the error. We will then solve the problem as fast as possible.
I love Galaxy on Fire 2™. However, there is still a little room for improvement. Can I forward my ideas to the developers and will they take a look at them?
It is very important for us to receive all kinds of suggestions and ideas from our fans and fellow gamers. Without your input, it would be almost impossible for us to make Galaxy on Fire 2™ a truly epic sci-fi saga. Our development team welcomes your feedback and tries to incorporate as many of your ideas into Galaxy on Fire 2™, as well as its further instalments, as they can. If you have any clever thoughts, brilliant ideas or constructive objections, then feel free to visit our forum and post whatever you have on your mind in our “suggestions” section.
How can I transfer my Galaxy on Fire 2™ save games from one device to another?
At the moment only iPhone, iPad, iPod and Mac users can freely transfer their save games from one device to another via iCloud. However, we’re already working on ways to enable users of other platforms and devices, such as Android and PC, to synchronize their save games as well.
To transfer your save games from your devices, you need to set up iCloud on your devices and save your game to the iCloud save slot. You will then be able to load your save game once again, using the iCloud load slot after your iCloud synchronized.
If I play Galaxy on Fire 2™ on an Android smartphone or tablet, is there a way for me to transfer my save games from one device to another as well?
Of course it is possible to save your game externally on Android devices as well. All you need to do is download a data explorer, search for the path “mnt/sdcard/Android/data/net.fishlabs.GalaxyOnFire2HD/files/GOF2/.../” and save the files “gof2_save_game_x” and “gof2_save_game_preview_x” to your SD card.
I'm stuck in the game! Who can I ask?
Don’t worry, young pilot. In case you are stuck in the game or have any other kind of question about Galaxy on Fire 2™, you can always visit our forum and ask a more experienced player for help. The Space Fleet veterans are usually very supportive when it comes to giving guidance to rookies and greenhorns. ;)
I’d like to explore the Galaxy on Fire 2™ universe as well, but I’m not sure if the game will run on my device?
Over the years, Galaxy on Fire 2™ has been ported to a huge variety of different platforms and devices. However, with thousands of different chip sets, operating systems and hardware configurations out there, it is nearly impossible for us to make our game available for every single device on the market. Hence we encourage you to take a look at our website and check whether your particular device is supported or not before you go on and purchase the game.
I have a problem with my payment! Who can I contact?
As an iOS or OSX user you should contact the Apple support in case you have any problems with your payment. Since the App Store is managed by Apple directly, there is no way for us to help you out in case you demand a refund or have any other kind of payment-related problem.
As an Android user you can always contact our support team and ask for help in all payment-related matters. If you do so, please provide us with your purchase ID and order info from the Android Market and also let us know on what particular smartphone or tablet you’ve installed the game.
I want to play Galaxy on Fire 2™ but I can’t load or install the game! What should I do now?
In most cases it helps to reset the device, clear all Galaxy on Fire 2™ data and re-install the game from scratch. If that doesn’t work for you, please feel free to contact our support and include as much information as possible in your ticket (What device do you use? What version of the game do you have? Were you able to spot any kind of pattern behind the crashes/problems, e.g. it only crashes when you enter a particular star system, etc?)
I've found a bug in the game! Who do I contact now?
If you have found a bug or glitch in the game, please contact us directly through our forum. Our developers visit our forum regularly and will then review your report and work out a solution asap.